Privacy & Cookies 

At Kawree Limited, we are committed to protecting the privacy and security of our customers and site visitors, including you. The Kawree team members are customers themselves, both of Kawree and other Internet sites. We therefore fully appreciate and respect the importance of data privacy and security on the Internet.

We believe you should feel both informed and empowered when it comes to our handling and usage of your information. This notice therefore explains:

what information we collect when you’re using any Kawree website or app, or when you’re communicating with us;

why we collect that information;

how we may then use that information;

how we share that information;

how long we keep your information, and how we protect it whilst we have it;

what we won’t do with your information; and

what choice and options you have to control your information.

So you only need to look in one place to find out all you need to know, this notice covers all Kawree websites, apps and services.

Our data principles 

Everything we do relating to your information is covered by the following over-arching data principles: Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information; We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you haven’t objected to, or (b) where we’re legally required to do so – and as soon as those purposes have been fully achieved, we will delete your information; We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with; As long as we have your information, we will keep it up to date and protect it as if it was our own sensitive information, using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.

How do we collect information about you? 

In any interaction you may have with Kawree, we collect information in three possible ways: 1. When you directly give it to us (“Directly Provided Data”) When you sign up for our site, or any time you visit Kawree, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Cart’. All this information requires a direct action by you at that time in order for us to receive it. 2. When you give us permission to obtain from other accounts (“User Authorised Data”) Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how Kawree interacts with our customers. In using social media (e.g. by signing onto Kawree using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services. So, if you did choose to link your Facebook or Twitter account to Kawree, this would enable us to obtain information and content from those accounts. Or if you’re using Kawree on your mobile, you can also choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are. 3. When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to Kawree (“System Collected Data”) These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site. The same is true when you use our website. For example: (a) when accessing Kawree, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Kawree account or your browser) to make it easier for you to use Kawree, improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit. For example, we may use cookies to store your language preferences or other Kawree settings, so you don‘t have to set them up every time you visit Kawree. These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your Kawree account (relating to things like the email address you gave us), and other cookies are not. There are more details on our cookie usage below; or (b) In addition, the type of device you’re using to access Kawree and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

What information do we collect, why do we collect it and what do we do with it? 

We need to answer this question first at the headline level, before looking at specifics. At the headline level, we collect two types of information: “personally identifiable” information (meaning it can be used to specifically identify you); or “non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique Kawree customer reference). When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “nonpersonally identifiable” on the other. The easiest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Kawree, as we collect different information at different points in your user or customer journey with Kawree. These interaction points include the following: Browsing our site; Saving an item; Registering on Kawree; Logging into Kawree once registered; Making a purchase from Kawree (i.e. adding to bag, checking out and completing a purchase); Contacting Kawree Customer Care, either about an order or for any other reason; Using Kawree social media channels; Clicking on Kawree banners, hyperlinks or plugins. Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information: Browsing Kawree: irrespective of whether you are logged in when on Kawree, we use cookies and code which is embedded in our systems to gather and record certain System Collected Data regarding the visitors to the site, such as: the IP address of the computer or the proxy server that you use to access Kawree – this is personally identifiable information; The type of device used to access our Services, your computer operating system details and settings, your type of web browser and your settings for that browser, the name of your ISP, (if you are accessing Kawree using a mobile device) your mobile device, your mobile operating system, your mobile device identifier provided by your mobile device operating system, and location data (if you have that functionality set up) and other general device or systems information – this is non-personally identifiable information; statistical information and log data about number of visits to certain pages on the site (e.g. the home page); the pages you viewed and activities you carried out during your visit; the date and time of your visit; the duration of an individual page view, the paths taken by visitors through the site – this is also non-personally identifiable information. If you are logged in on Kawree when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account. Saving items: irrespective of whether you are logged in when on Kawree, we use cookies and code which is embedded in our systems to gather and record certain Directly Provided Data every time you click the button to save an item on Kawree. That Directly Provided Data relates to the identity, size and other product attributes of the item you’ve saved, so that item can then be displayed in your ‘Saved Items’ list until the end of that visit or until you remove it from your ‘Saved Items’ list during that visit. This is non-personally identifiable information. If you are logged in on Kawree or log in during that same visit, the non-personally identifiable information relating to that saved item will be associated with your account, so that it is then displayed in your ‘Saved Items’ list for the next 60 days or until you remove it from your ‘Saved Items’ list (if earlier). Registering on Kawree: In order to place an order with Kawree, you need to create an account with us and become a registered user. It is not possible to place an order without being logged in on Kawree. To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information: your name; your email address; a password; After you create an account and register with us, you can then choose to provide further information about yourself during the registration process (for example, your gender and location). We also provide the option to register for a separate Kawree Marketplace account, for which you must provide us with at least your name, email address and/or mobile number, and a password. Any further information you provide to us at this stage will also Directly Provided Data, all of which will be personally identifiable information. When you create an account and register with us, Kawree will keep that Directly Provided Data for as long as you are registered with us, so that we can then use it to identify you by your Kawree profile, to operate all the systems (such as delivery systems) to enable you to place an order to purchase products from Kawree, and to offer you a personalized, relevant experience on Kawree. Logging into Kawree: Once registered, if you wish to log in, you will need to input your email address and password again, which is Directly Provided Data and personally identifiable information. This will be matched to the up-to-date Directly Provided Data of the same type associated with your account to confirm your identity, and to enable you to place an order to purchase products from Kawree. Purchasing from Kawree: To purchase products from Kawree, you will need to do the following: click the relevant button on the site to add the product(s) to your cart – at which point our systems will collect this Directly Provided Data relating to the identity, size and other product attributes of the item(s) you’ve added, so the item(s) can then be displayed in your ‘shopping cart’ until the end of that visit. This is non-personally identifiable information; be logged in (see above for an explanation of the information required to do that); select certain options relating to the delivery of the products you wish to order – our systems will collectthis Directly Provided Data relating to your delivery selections in order to be able to fulfil and deliver your products to you by your required delivery method, should you complete your order. This is non-personally identifiable information; input certain details relating to your credit card, or log-in details for certain other payment systems, such as PayPal. This Directly Provided Data will be collected by our systems, so we can take the required payment for the products you wish to purchase, should you complete your order. These details are personally identifiable information. To complete your order, you finally need to click the relevant button to ‘Proceed Checkout’. When we have this Directly Provided Data, we will record the full details of the completed order in our systems for as long as you are registered with us, so we can (a) fulfil and deliver your order, (b) add it to your order history and have a record of your purchases in order to deal with any queries you may have or process any returns you may wish to make, and (c) include it within the financial records of our business transactions. This is all personally identifiable information provided by you. Contacting Kawree Customer Care: if you contact our customer care department for any reason (for example when you submit a question using the Ask a Question or Help Form or if you communicate with us on Live Chat), irrespective of which of the available communication channels you use to contact us, we will record the contact and collect all applicable information relating to the contact. Details of the contact with you will be both Directly Provided Data and personally identifiable information, which we will then: keep and use to help us categorise your specific question or contact, respond to it, and, if applicable, investigate, deal with and resolve any issue or incident, and keep for so long as you are registered with us so we have a history of all of our communications with you, any issues you may have had with us, and what we did to resolve those issues or incidents, which we can then use to ensure that we deal with any further contacts appropriately. Using or interacting with Kawree social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most like to be nonpersonally identifiable information but may also include personally identifiable information depending upon your settings with those channels. Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites). Finally, any additional information about you that you need to provide when you use a particular social media channel or app will be explained in the terms and conditions for that app. Clicking on Kawree emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.We are constantly innovating to improve Kawree and the Services, which means we may create new ways to collect information from you. If we do, we’ll tell you about any new information we are collecting through updates to this notice.

How we DON’T use your information ? 

WE WILL NOT Sell your information without your consent: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party. We believe this is absolutely essential to receive and repay your trust in us. WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.

Your options and choices 

We want you to have simple and meaningful choices over your information. While we work hard behind the scenes to protect you and your data at all times, we’re also committed to providing you with tools to further manage the privacy and security of your information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following: You can verify the details you have submitted to Kawree by contacting our Customer Care team, or via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address. You can also contact us by the same method to change, correct, or delete your personal information controlled by Kawree regarding your profile at any time. Please note though that, if you have shared any information with others through the Kawree Social Media channels for example, that information may remain visible, even after you have deleted the information from your own account. You can link or unlink your Kawree account from an account on another service (e.g., Facebook or Twitter), also by changing your account settings. You can close your account, also through our account settings. If you close your account(s), we’ll deactivate it and will generally delete closed account information within 30 days of account closure, except as set out in this notice. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam). Please note though that, if you have shared any information with others through the Kawree Social Media channels for example, that information may remain visible, even after you have closed your account. You can opt-out of receiving marketing communications from us at any time.This can be done through your account settings, by clicking on the "unsubscribe" link in any email communications which we might send you, or by contacting our Customer Care team. Once you do this, we will update your profile to ensure that you don’t receive further emails. Please note that this might take a few days for all our systems to have updated with that fact, and that you might receive a small number of emails from us while we process your request. At any time, you can request a copy of the personal data we hold on our systems about you. If you wish to do so, please contact our Customer Care team who will be able to assist you with your query. We won’t charge you anything for this, but we might need to ask some further questions to confirm your identity before we provide any information. You may also have choices available to you through the device or software you use to access Kawree. For example, the browser you use may provide you with the ability to control cookies or other types of local data storage, or your mobile device may provide you with choices around how and whether location or other data is shared with us. [In particular, if online adverts are not to your liking, we would encourage you to find out more about the Do Not Track browser setting.] To learn more about these choices, please refer to your device or software provider.

What about cookies? 

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them. (1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to cart”, “Save for Later” and ‘’Add to my wish list’’. (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. (3) Customer preference cookies – when you are browsing or shopping on Kawree, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you. (4) Targeting or advertising cookies – these cookies are used to delive ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Kawree user experience that we pride ourselves on providing our customers.

Protecting your security 

We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example: We also offer secure “https” access to the transactional parts of Kawree website (that is to the bits where you are required to provide Directly Provided Data). [This includes to existing SSL access over mobile devices]. [We’re working on making secure “https” access a default across Kawree.] Access to your data on Kawree is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the Kawree Services. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card. To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements. We also use a tier-one secured-access data center. We will do our best to protect your personal data. Unfortunately, security cannot be guaranteed though. There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

Changes to this Policy 

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on the Kawree website or Services, or by some other means such as email, so that you are able to review the changes before you continue to use Kawree. This page was last updated on 15 February 2016.


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